Nearly anything your team does via a computer program or over the phone can be done remotely, by an offshore team. All they need is the right skills, training, support and software to do the job.

If you’re ready to start thinking about the tasks and positions you could offshore, take a look at what roles we commonly offshore in the “Build Your Team” tab at the top of this page. Roles well-suited to offshoring include customer service, programming/development, tech support, digital marketing and health information management just to name a few. Here at MicroSourcing, we have access to a talent pool of over 200,000 skilled applicants, which allows us to recruit team members in the Philippines that match your offshore role requirements.

Below are some of the common positions that can be easily outsourced to the Philippines.

• 3D Designer
• Accountant
• Animator
• CAD Operators
• Civil Engineer
• Claims Processor
• Content Moderator
• Copywriter
• Customer Service Representative
• Data Analysts
• Data Entry Specialist
• Debt Collection Specialist
• Digital Marketer
• Electrical Engineer
• Graphic Designer
• Mechanical Engineer
• Medical Coder
• Payroll Processor
• Virtual Assistant
• QA Specialist
• Recruitment
• Sales Support
• SEM Specialist
• SEO Specialist
• Site Estimator
• Social Media Marketer
• Software Developer
• Structural Engineer
• Technical Support Engineer
• Technical Support Specialist
• Telemarketer
• Transcription Specialist
• Web Developer

Your new team member(s) should be ready to begin work in as little as six to 10 weeks after you start the process – possibly even sooner.

We use your job descriptions to find and recruit suitable candidates from the local market and our database of more than 200,000 applicants. Once we’ve found the right people for your team, we set them up within our modern, state-of-the-art office facilities, including furniture, IT infrastructure, and support.

The recruitment process is quite similar to hiring a local employee through a recruitment company. We take your brief and handle the search, shortlist and initial interviews for you, then once you’ve chosen the staff member/s you’d like to be in your team, we employ them, ready for you to onboard.

Here are the basic steps in the process:

1. You provide job descriptions for each member of the team
2. One of our recruiters will call you to discuss your needs further
3. We advertise in all the major job boards in the Philippines and also go through our own carefully curated talent pool of over 200,000 applicants to find the right person for each of your roles
4. We interview several people for each role, and present you with a shortlist of the most suitable candidates
5. You conduct final interviews – either in person, here in the Philippines, or remotely, using video chat
6. You choose your favorite candidates for each role
7. We extend an offer of employment to each
8. When they accept, we agree on their start date
9. Upon commencement, we set them up in our offices, with a desk, computer, phone, internet connection, agreed software and anything else they need
10. We conduct onsite inductions about our building and how things work
11. You train the employee in any special requirements for their role.

You are as much involved in the recruitment process as if you were hiring a new team member onshore. We simply provide the resources, support and tools to allow you to hire quality candidates in the Philippines.

MicroSourcing’s talent acquisition team works just as an in-house recruitment team would. They screen, interview and test candidates to ensure candidates meet the needs and requirements as illustrated in your job descriptions. With over 10 years of experience pioneering a new way of offshoring, MicroSourcing’s expertise is backed by being one of the largest and most experienced offshoring providers in the Philippines – so quality is not a concern.

With a dedicated management team on the ground, working one-on-one with your employees in the Philippines, MicroSourcing has 250 active staff in operations, including the executive team, VPs, managers, talent acquisition and more – who keep the communication between your business and your offshore team streamlined. We also have operational departments such as finance, HR, IT, facilities and client services that help your employees function efficiently and productively.

MicroSourcing recruits the talent, our clients provide the training. Depending on the role you are outsourcing, MicroSourcing’s recruitment process may lead to candidates who have already got systems experience and relevant accreditations; reducing the amount of training necessary. This will become evident throughout the recruitment process as you will be communicating with our talent acquisition team regularly.

You should provide training on your company’s history, products, services, processes, special software, tone of voice and policies – as relevant. You’ll also need to communicate tasks and responsibilities to your remote team, check in on their progress and answer their questions. We recommend using project management systems and text-chat software. Daily communication helps everyone feel like part of a team and gets the best outcome for your business.

You’re also responsible for managing your team’s performance and reviews. It’s important to give plenty of feedback, especially in the early stages of working together.

Of course, your MicroSourcing account manager will proactively support your goals, throughout, including providing well documented processes for performance improvement and disciplinary actions. We also have a training department and a large training library for most disciplines.

Yes. Whether you perform your inductions on-site or online, your business will reap the same rewards either way. We work with our 24/7 IT support team to set up virtual training and inductions to accommodate for circumstances that may not allow you to visit your offshore team and vice versa. We use state-of-the-art video conferencing systems so that your offshore and onshore team communicate seamlessly throughout the course of their employment. From training and inducting new team members, to weekly catch-ups and performance management, we have online, face-to-face options to suit.

We’re delighted to support you as your business grows. You can add new team members at any time, as your needs change. Simply contact your account manager, and we’ll find the right person for your team.

No, we generally recommend you work with full-time staff that are dedicated to your business to ensure consistency in the delivery of their tasks and responsibilities.

Our staff are flexible and will work the hours your business requires them to. This is especially helpful for clients who work in different timezones to the Philippines. If you need them to work according to your onshore team’s business hours, we will accommodate and make sure they are online during those times – we can support whatever your requirements may be.

It depends on the situation. If it’s due to poor performance, we’ll provide you with a well-documented performance management framework, which includes fair warning, an evaluation period and an escalation process that can lead to termination. If you would like to dismiss a staff member for reasons not associated with performance, your account manager can provide guidance on whether there may be any additional costs at the time.

Yes. the Philippines is the third-largest English-speaking country in the world, with approximately 75 million English speakers, and English is one of the country’s two official national languages (the other being Filipino). English is the main language used in their professional workplace.

The Philippines is a former U.S colony, so they were heavily influenced by American ethical values, traditions, customs and behaviors. The Philippines have a Business English Index of 7.95, next to Norway with 7.06 and Netherlands with 7.03. This study is designed to showcase global workers’ English competency in the workplace. Scores of 10.0 indicate equivalency with native English speakers, so the Philippines score of 7.95 is enough to provide your business with peace of mind when concerned with English competency skills.

No. Your staff member/s will be 100% dedicated to your business. They are just like one of your onshore team members. You wouldn’t have your onshore staff work for another business or a competitor while on your payroll, so neither do your offshore employees.

Your offshore team’s salaries are all accounted for in your one off, all inclusive invoice that you will receive monthly from us.

Feel free to speak to your account manager regarding the benefits currently included in your monthly fee, or to discuss additional ways you can further show your appreciation for a job well done.