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PROBE CX completes acquisition of leading global experience provider Stellar
We are pleased to announce that Stellar is now the newest member of PROBE CX, the largest Australian-owned provider of customer contact and communication solutions in Australasia. PROBE CX is excited
5 benefits of outsourcing in the healthcare industry
When Fitch Ratings turned its eye to what was on the horizon for the healthcare industry in 2024, it did not mince its words. The credit-rating agency described the outlook
Innovate or stagnate: how offshoring empowers organizations to embrace digital change
There is a lot to like about digital innovation. Technologies such as artificial intelligence (AI), robotic process automation (RPA) and the Internet of Things (IoT) are enhancing how organizations operate and helping deliver levels of
The power of extension: how offshore teams enhance local workforce dynamics
Picture this: a local team is grappling with tight deadlines or perhaps they lack the specialist expertise needed to push a critical project over the line. It’s a common scenario
Strategies for ensuring data security in eCommerce
There is a lot to like about running an eCommerce business. Low overheads, unrestricted opening hours and the potential for a global customer base are just a few of the
Tackling the bottom line: strategies for streamlining healthcare operations
For more than 120 years, the American Hospital Association (AHA) has been a leading advocate for all types of hospitals, healthcare networks and their patients and employees1. From legislative and
From reactive to proactive: using offshore teams to anticipate customer needs
By 2025, Gartner predicts that proactive interactions will outnumber reactive ones1. Gone are the days when customers would just wait for problems to arise before seeking help. The customers of
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