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outsourcing insights

5 steps to outsource customer service

Customer service has overtaken product and price as a key differentiator for businesses. Offering superior customer care helps your organization gain and retain more customers, leading to improved margins and

outsourcing insights

MicroSourcing awarded ‘Best Workplace’ distinction

MicroSourcing has been awarded the distinction “Best Workplace” by Voice Project, which recognizes organizations that achieve exceptional levels of employee satisfaction and engagement. Organizations that are awarded Best Workplace tend

outsourcing insights

Innovior acquired by Probe CX

MicroSourcing’s parent company, Probe CX, has recently announced the acquisition of Innovior, a highly regarded specialist automation and AI analytics service provider. The addition of Innovior’s digital capabilities to the

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